Terms of service

Welcome to Cart Nivo (“Website,” “we,” “our,” or “us”). By accessing, browsing, or using cartnivo.co.in, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these Terms, please discontinue using our Website.

1. Business Information

Cart Nivo is an online shopping platform offering a variety of consumer products.

The Website is marketed, managed, and operated by The Elite Store.

Brand Name: Cart Nivo
Business Name: The Elite Store
Website: cartnivo.co.in
GSTIN: 07CAOPG6192H1ZC
Email: support@cartnivo.co.in

Registered Address:
Ambedkar Bodh Vihar, Gali Number 7A, Ashok Nagar, New Delhi, Shahdara, Delhi – 110093, India

2. Agreement to Terms

By accessing our Website, purchasing a product, or using any service provided through the Website, you agree to these Terms of Service along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

3. User Eligibility

To purchase products through our Website, you must:

  • Be at least 18 years of age; or
  • Use the Website under the supervision of a parent or legal guardian.

You agree that all information provided by you is accurate, complete, and up to date.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our Website are accurate.

However:

  • Product colours may vary depending on your device or screen settings.
  • Product packaging or branding may change due to manufacturer updates.
  • Minor differences may exist between product images and the actual product delivered.

5. Pricing

All prices displayed on the Website are in Indian Rupees (INR).

Prices, promotions, offers, and discounts may change without prior notice. Applicable taxes and shipping charges, where applicable, will be displayed during checkout.

We reserve the right to correct pricing, typographical, or listing errors.

6. Orders

Placing an order through the Website does not automatically constitute acceptance of the order.

We reserve the right to accept, reject, or cancel an order for reasons including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Delivery restrictions
  • Incomplete or inaccurate customer information

If an order is cancelled after payment has been received, any eligible refund will be processed through the applicable payment method.

7. Payment Methods

We may accept payment through the methods displayed during checkout, which may include:

  • Cash on Delivery (COD)
  • UPI
  • Debit cards
  • Credit cards
  • Net banking
  • Digital wallets

Orders are processed after successful payment confirmation or, where applicable, COD verification.

8. Cash on Delivery

Cash on Delivery may be available only for eligible products, qualifying orders, and serviceable locations.

We reserve the right to restrict or disable COD for certain orders or locations, including where there is a history of repeated order refusals, unsuccessful deliveries, or other risk factors.

9. Shipping & Delivery

Orders are processed and dispatched within the standard timelines specified on our Website.

Delivery is carried out through third-party logistics and courier partners.

Delivery timelines may vary depending on:

  • Delivery location
  • Product availability
  • Courier partner availability
  • Weather conditions
  • Public holidays
  • Unforeseen circumstances beyond our reasonable control

Estimated delivery dates are indicative and are not guaranteed.

10. Order Tracking

Where tracking is available, customers may receive order and shipment updates through email, SMS, WhatsApp, or other available communication channels.

Tracking information will generally be shared once the order has been dispatched and the courier partner has generated the tracking details.

11. Returns

Eligible products may be returned in accordance with our Return & Refund Policy.

Returned products must generally:

  • Be unused and in their original condition.
  • Include original packaging, tags, manuals, and accessories where applicable.
  • Meet the applicable return eligibility requirements.

Products damaged due to misuse, negligence, alteration, or improper handling by the customer may not qualify for return.

12. Refunds

Approved refunds will be processed in accordance with our Return & Refund Policy.

Refund timelines may vary depending on:

  • Original payment method
  • Payment gateway processing time
  • Banking partner processing time

For Cash on Delivery orders, customers may be required to provide valid bank account details for processing eligible refunds.

13. Order Cancellation

Orders may be cancelled before they are dispatched, subject to our cancellation procedures.

Once an order has been dispatched, cancellation may no longer be possible. Any eligible refund will be processed in accordance with our applicable refund terms.

14. Customer Responsibilities

Customers agree to:

  • Provide accurate personal and delivery information.
  • Provide a complete and correct shipping address.
  • Accept confirmed orders at the provided delivery address.
  • Use the Website only for lawful purposes.
  • Avoid misuse or interference with the Website or its services.

15. Prohibited Activities

Users must not:

  • Attempt unauthorised access to the Website or its systems.
  • Upload viruses, malware, or other harmful software.
  • Use bots, scripts, or automated tools without permission.
  • Copy, reproduce, distribute, or commercially exploit Website content without written permission.
  • Engage in fraudulent, deceptive, or unlawful activities.
  • Provide false or misleading information.

We reserve the right to restrict or terminate access where these Terms are violated.

16. Intellectual Property

All content available on the Website, including logos, branding, website design, images, graphics, product descriptions, text, layouts, software, and other materials, is owned by or licensed to The Elite Store/Cart Nivo unless otherwise stated.

Unauthorised copying, reproduction, modification, distribution, publication, or commercial use of such content is prohibited.

17. Third-Party Services

Our Website may use third-party services, including payment gateways, courier and logistics partners, hosting providers, analytics services, and technical service providers.

We are not responsible for interruptions, delays, or issues arising solely from third-party services that are beyond our reasonable control.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Cart Nivo and The Elite Store will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of our Website or services.

This does not affect any consumer rights or protections that cannot legally be excluded under applicable law.

19. Disclaimer

We make reasonable efforts to maintain accurate and updated Website information. However, we do not guarantee that:

  • The Website will always be available.
  • The Website will operate without errors.
  • Services will remain uninterrupted.
  • Every listed product will always be available.

All products are subject to stock availability.

20. Privacy

The collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using our Website, you acknowledge the practices described in that policy.

21. Force Majeure

We will not be liable for delays or failures in fulfilling our obligations caused by circumstances beyond our reasonable control, including natural disasters, government restrictions, communication or internet failures, public health emergencies, courier disruptions, labour strikes, war, terrorism, civil unrest, or similar events.

22. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts in Delhi, India, subject to applicable law.

23. Changes to These Terms

We may modify these Terms of Service from time to time to reflect changes in our business, services, or applicable legal requirements.

Updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

24. Contact Us

If you have questions or concerns regarding these Terms of Service, please contact us:

Cart Nivo
Marketed & Operated By: The Elite Store
Website: cartnivo.co.in
Email: support@cartnivo.co.in
GSTIN: 07CAOPG6192H1ZC

Registered Address:
Ambedkar Bodh Vihar, Gali Number 7A, Ashok Nagar, New Delhi, Shahdara, Delhi – 110093, India

By using Cart Nivo or placing an order through our Website, you acknowledge that you have read, understood, and agreed to these Terms of Service.