Refund policy

Thank you for shopping with Cart Nivo. We aim to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review the Return & Refund Policy below.

1. Business Information

Brand Name: Cart Nivo
Marketed & Operated By: The Elite Store
Website: cartnivo.co.in
Email: support@cartnivo.co.in
GSTIN: 07CAOPG6192H1ZC

Registered Address:
Ambedkar Bodh Vihar, Gali Number 7A, Ashok Nagar, New Delhi, Shahdara, Delhi – 110093, India

2. Return Eligibility

A return request may be accepted if:

  • The product was damaged during transit.
  • The product has a manufacturing defect.
  • The wrong product was delivered.
  • The product is significantly different from its description on the Website.

To qualify for a return, the request must generally be made within 7 days of delivery. The product should be unused, unworn, and in its original condition, with original packaging, labels, manuals, and accessories where applicable.

A valid order number or proof of purchase may also be required.

3. Non-Returnable Products

Unless received damaged, defective, or incorrect, certain products may not be eligible for return, including:

  • Personal care or hygiene products.
  • Products that have been used, altered, or damaged after delivery.
  • Products returned without their original packaging, labels, or accessories.
  • Products specifically marked as non-returnable on the product page.
  • Gift cards, promotional products, or complimentary items, where applicable.

4. How to Request a Return

To request a return, please contact our customer support team with:

  • Order number
  • Customer name
  • Registered mobile number
  • Reason for the return
  • Clear photographs or videos showing the issue, where applicable

Our team will review the request and provide further instructions if the return is approved.

5. Return Verification & Approval

Every return request is reviewed individually.

Cart Nivo reserves the right to:

  • Approve or reject a return request.
  • Request additional photographs, videos, or information.
  • Decline requests that do not meet the requirements of this policy.

6. Reverse Pickup

Where reverse pickup is available, we may arrange collection through our logistics partner.

If reverse pickup is unavailable in your location, you may be asked to send the product to the return address provided by our customer support team.

7. Product Inspection

Once a returned product reaches us, it may be inspected to verify:

  • Product condition
  • Original packaging
  • Accessories and components
  • The issue reported by the customer

Inspection generally takes 2–5 business days after the product reaches our facility.

8. Refund Process

Once the returned product has passed inspection and the return is approved, the refund process will be initiated.

Refunds are generally processed within 7–10 business days, subject to the processing timelines of the relevant bank or payment provider.

9. Refund Method

Refunds are generally issued through the original payment method used for the purchase.

For Cash on Delivery (COD) orders, eligible refunds may be processed through:

  • Bank transfer
  • UPI
  • Another method approved by our customer support team

Customers may be required to provide valid bank account or UPI details for processing COD refunds.

10. Replacement or Exchange

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability.

If the replacement product is unavailable, an eligible refund may be provided.

11. Order Cancellation After Shipment

Orders generally cannot be cancelled once they have been dispatched.

Refusing a delivery without a valid reason may affect eligibility for COD on future orders.

12. Estimated Refund Timelines

Typical refund timelines may be:

  • UPI / Debit Card / Credit Card: 5–10 business days
  • Net Banking: 5–10 business days
  • Cash on Delivery: 7–10 business days after valid bank or UPI details are received

Actual timelines may vary depending on the bank, payment gateway, or financial institution.

13. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Clear photographs or videos of the product
  • Photographs of the outer packaging
  • Order number and purchase details

Timely reporting helps us investigate and resolve the issue efficiently. Failure to report an issue within the specified period may affect eligibility for a return, replacement, or refund.

14. Delivery Refusal

Repeated refusal of COD orders without a valid reason may result in restrictions or removal of the COD payment option for future purchases.

15. Return Shipping Charges

If a return is required because of an error on our part, such as:

  • A damaged product
  • A manufacturing defect
  • An incorrect product being delivered

we will generally bear the applicable return shipping costs.

For returns that are not covered under this policy, return shipping costs may be the customer's responsibility.

16. Refund Delays

Cart Nivo and The Elite Store are not responsible for delays in refund processing caused by third parties, including banks, payment gateways, courier partners, technical service providers, or circumstances beyond our reasonable control.

17. Changes to This Policy

We may update or modify this Return & Refund Policy from time to time to reflect changes in our business practices or applicable requirements.

The latest version will be published on this page with the updated “Last Updated” date.

18. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, please contact us:

Cart Nivo
Marketed & Operated By: The Elite Store
Website: cartnivo.co.in
Email: support@cartnivo.co.in
GSTIN: 07CAOPG6192H1ZC

Registered Address:
Ambedkar Bodh Vihar, Gali Number 7A, Ashok Nagar, New Delhi, Shahdara, Delhi – 110093, India

Thank you for shopping with Cart Nivo.