Privacy policy

At Cart Nivo (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from cartnivo.co.in.

Cart Nivo is marketed and operated by The Elite Store.

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Account registration details, where applicable

Order & Transaction Information

We may collect information related to your purchases, including:

  • Order history
  • Product details
  • Transaction confirmations
  • Payment status

Payment Information: We do not store your complete debit/credit card or banking information. Payments are securely processed through trusted third-party payment gateways.

Device & Usage Information

When you browse our Website, we may automatically collect certain information, such as:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Time spent on the Website
  • Cookies and analytics data

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders
  • Arrange delivery of purchased products
  • Process payments securely
  • Send order confirmations and shipping updates
  • Respond to customer support enquiries
  • Improve our products, services, and Website
  • Personalise your shopping experience
  • Detect and prevent fraud or unauthorised transactions
  • Comply with applicable legal and regulatory requirements

3. Sharing of Information

We may share necessary information with trusted third-party service providers who assist us in operating our business, including:

  • Payment gateway providers
  • Shipping and courier partners
  • Website hosting and technical service providers
  • Customer support providers
  • Analytics and service providers
  • Government authorities or law enforcement agencies where required by applicable law

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

4. Cookies & Tracking Technologies

Our Website may use cookies and similar technologies to:

  • Improve Website functionality
  • Remember your preferences
  • Analyse Website traffic
  • Improve your browsing experience
  • Measure Website performance

You may disable cookies through your browser settings. However, disabling cookies may affect certain features or functionality of the Website.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent where applicable
  • Request information about how your personal information is processed

To exercise any applicable rights, please contact us using the details provided below.

7. Third-Party Services & Links

Our Website may contain links to third-party websites, services, or platforms.

Cart Nivo does not control and is not responsible for the privacy practices, policies, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

8. Children's Privacy

Our Website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, process transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal and regulatory requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or operational needs.

Any updates will be posted on this page along with a revised “Last Updated” date. Your continued use of the Website after an updated Privacy Policy is posted constitutes acceptance of the revised policy, to the extent permitted by applicable law.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Brand Name: Cart Nivo
Marketed & Operated By: The Elite Store
Website: cartnivo.co.in
Email: support@cartnivo.co.in
GSTIN: 07CAOPG6192H1ZC

Registered Address:
Ambedkar Bodh Vihar, Gali Number 7A, Ashok Nagar, New Delhi, Shahdara, Delhi – 110093, India

By using Cart Nivo, you acknowledge that you have read and understood this Privacy Policy.